Terms & Conditions

1. Definitions

• "SahabatAir" — the home plumbing business operating under that name, registered in Malaysia, with principal address at 75, Jalan Damansara, 50490 Kuala Lumpur.
• "Services" — the diagnostic house visit, shower drain clearing, and kitchen and bathroom refit services offered by SahabatAir.
• "Customer" or "You" — any individual who contacts SahabatAir to enquire about or book a service.
• "Website" — the SahabatAir website accessible at the domain associated with this policy.
• "Agreement" — these Terms and Conditions together with any booking confirmation issued by SahabatAir.

2. Acceptance of Terms

By submitting a booking enquiry, completing the contact form, or telephoning SahabatAir to arrange a service appointment, you agree to be bound by these Terms and Conditions.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement. Where you are arranging a service on behalf of a property owner, you confirm that you have authority to do so.

If you do not accept these terms, you should not proceed with a booking.

3. Service Description

SahabatAir provides three residential plumbing services in Kuala Lumpur and surrounding areas of the Klang Valley:

• Diagnostic House Visit (RM 240): inspection of household fixtures, written summary provided.
• Shower Drain Clearing (RM 285): trap clearing, flow test, tile clean.
• Kitchen & Bathroom Refit (RM 1,250): sink, tap, basin and mixer replacement; labour only.

Services are available Monday to Saturday, 8:00 AM to 6:00 PM. Availability is subject to technician scheduling. SahabatAir reserves the right to decline a booking if the requested service falls outside its defined scope.

4. Booking and Appointment

A booking is confirmed once SahabatAir has acknowledged your appointment in writing or by telephone and provided an arrival window. Submission of the contact form alone does not constitute a confirmed booking.

Customers are asked to confirm the property address, service type, and any relevant details about the issue before the appointment date. Inaccurate information may result in the technician being unable to complete the booked service.

5. Customer Responsibilities

• Ensure the property is accessible at the agreed arrival window.
• Inform SahabatAir in advance of any access restrictions, animals, or health and safety considerations at the property.
• For refit services: confirm the fixtures to be installed before the appointment. If customer-supplied fixtures are unavailable on the day, the appointment may need to be rescheduled.
• Do not request the technician to perform work outside the scope of the booked service without prior agreement.
• Treat SahabatAir staff with respect. Visits may be terminated without refund in cases of unsafe or abusive conduct.

6. Payment Terms

All prices are stated in Ringgit Malaysia (RM) and are inclusive of applicable taxes unless stated otherwise. Payment is due on completion of the service unless an alternative arrangement has been agreed in writing.

Accepted payment methods include cash, bank transfer, and major e-wallet platforms. The technician will confirm the payment method before starting work.

If the scope of work changes during a visit (e.g. a blockage is found further in the pipe than expected), the technician will notify the customer and confirm any revised cost before proceeding. Additional charges will not be applied without customer agreement.

7. Cancellation and Rescheduling

Customers may cancel or reschedule a confirmed appointment at no charge provided they notify SahabatAir at least 24 hours before the scheduled start time, by telephone or email.

Cancellations made with less than 24 hours' notice, or failure to be present at the property during the agreed window without prior contact, may result in a call-out charge of RM 50 to cover travel and scheduling costs.

8. Service Delivery and Scope

SahabatAir technicians will carry out the agreed service to a professional standard. Work that falls outside the defined scope of the booked service will not be performed during the same visit unless separately agreed and priced.

Written summaries issued after each visit reflect conditions observed on the day. They do not constitute an engineering report and should not be relied upon as a substitute for a formal structural or building inspection.

For the refit service, the price of RM 1,250 covers labour only. Fixtures (sink, tap, basin, mixer) may be supplied by the customer or sourced by SahabatAir at cost. This is agreed prior to the appointment.

9. Disclaimers

SahabatAir provides services with reasonable care and skill. However, we cannot take responsibility for pre-existing conditions in the property's plumbing infrastructure that are not directly caused by our work.

The diagnostic visit produces an observational summary only. We make no representation that the summary identifies all possible faults or that a property's plumbing meets any particular standard.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, SahabatAir's liability to a customer for any claim arising from a service visit is limited to the price paid for that specific visit.

We are not liable for indirect, consequential, or special losses including loss of rental income, property damage unrelated to our work, or losses arising from pre-existing plumbing faults. Force majeure events beyond our control excuse performance obligations.

11. Intellectual Property

All content on the SahabatAir website — including text, layout, and imagery — is owned by or licensed to SahabatAir. You may not reproduce or redistribute website content without written permission.

12. Indemnification

You agree to indemnify SahabatAir against any claims, losses, or expenses arising from your breach of these terms, your provision of inaccurate information, or your failure to meet your responsibilities as a customer.

13. Termination

Either party may terminate a booking before work commences. Once work has started, termination by the customer does not affect any obligation to pay for the portion of work completed. SahabatAir may decline future bookings from customers who have breached these terms.

14. Governing Law and Dispute Resolution

These terms are governed by the laws of Malaysia. Any dispute arising from a service engagement will first be subject to informal resolution — please contact [email protected] and we will endeavour to respond within 10 working days.

If informal resolution is unsuccessful, disputes may be referred to mediation under the Mediation Act 2012 (Malaysia) before proceedings are commenced in the courts of Malaysia, with jurisdiction in Kuala Lumpur.

15. General Provisions

• Entire agreement: These terms, together with any booking confirmation, constitute the complete agreement between the parties regarding the service.
• Severability: If any clause is found unenforceable, the remaining clauses remain in effect.
• Waiver: Failure to enforce a term on one occasion does not constitute waiver of that term.
• Assignment: SahabatAir may assign obligations to another technician or associate without notice. Customers may not assign their rights without written consent.

16. Changes to These Terms

We may update these terms from time to time. Changes take effect from the revised effective date shown at the top of this page. Continued use of our services following an update indicates acceptance of the revised terms.

17. Contact

SahabatAir
75, Jalan Damansara, 50490 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 12-637 4815