Privacy Policy

1. Introduction

SahabatAir ("we", "us", "our") operates as a home plumbing service based in Kuala Lumpur, Malaysia. We handle personal data in connection with booking requests, service delivery, and communication about our three plumbing services: diagnostic house visits, shower drain clearing, and kitchen and bathroom refits.

This policy explains what personal information we collect, how it is used, and what your rights are under Malaysian data protection principles including the Personal Data Protection Act 2010 (PDPA). By contacting us or using our website, you acknowledge this policy.

2. Data We Collect

We collect the following personal data through the contact form on our website and through direct communication:

• Full name
• Email address
• Phone number (if provided)
• Property address (when confirmed for a visit)
• Description of the plumbing issue

We also collect non-personal technical data through website cookies and analytics tools, including page visits, browser type, and approximate geographic location. This data does not identify individuals.

Legal basis for processing: Consent (when you submit a form or contact us); contract performance (to deliver the booked service); and legitimate interest (to manage scheduling and communicate about appointments).

3. How We Use Your Data

• Service delivery: To schedule technician visits, confirm appointments, and follow up on completed work.
• Communication: To respond to enquiries, send appointment reminders, and issue written visit summaries.
• Internal records: To maintain records of services performed at a given address, which assists with any follow-up questions.
• Analytics: To understand how visitors use our website and improve the user experience. This uses aggregated, anonymised data only.
• Legal compliance: To meet any obligations under Malaysian law, including record-keeping requirements.

We do not use your data for unsolicited marketing without your explicit consent. If you opt in to communications beyond your booking, you may withdraw consent at any time by emailing [email protected].

4. Data Sharing

We do not sell personal data. We share limited data only where necessary:

• With field technicians assigned to your appointment — only the name, address, and issue description required to complete the visit.
• With analytics providers (e.g. Google Analytics) — anonymised, aggregated usage data only.
• With legal or regulatory authorities — if required by applicable Malaysian law or court order.

All third parties who may receive data are required to handle it in a manner consistent with this policy.

5. Data Retention

Customer contact details and service records are retained for up to three years following the last service appointment. Records may be kept longer if required by tax or legal obligations. Enquiries that did not result in a booking are deleted within twelve months. You may request earlier deletion by contacting us (see section 7).

6. Data Security

We take reasonable technical and organisational steps to protect the personal data we hold:

• Website data is transmitted over HTTPS encrypted connections.
• Internal records are stored in password-protected systems with restricted access.
• Physical written summaries issued at visits do not contain sensitive financial data.
• Staff access to customer data is limited to what is required for their role.

In the event of a data breach that may affect your rights, we will notify you and the relevant Malaysian authority as required under PDPA within a reasonable timeframe.

7. Cookies

Our website uses cookies for essential functionality and optional analytics. You can manage your cookie preferences at any time via the cookie banner or our Cookie Policy page. Essential cookies cannot be disabled as they are required for the website to function properly.

8. Your Rights Under PDPA (Malaysia)

Under the Personal Data Protection Act 2010, you have the following rights in relation to your personal data held by SahabatAir:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete data.
• Right to withdraw consent: Withdraw consent to marketing or non-essential processing at any time.
• Right to limit processing: Request that we stop using your data for purposes beyond service delivery.
• Right to lodge a complaint: You may contact the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights under PDPA have not been respected.

To exercise any of these rights, email [email protected] with your request. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those third-party sites and encourage you to review their policies separately.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or applicable law. Material changes will be noted on this page with a revised date. Continued use of our website or services following an update constitutes acceptance of the revised policy.

12. Contact

For any questions or requests relating to personal data, contact us at:

SahabatAir
75, Jalan Damansara, 50490 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 12-637 4815